Skip to content
English
  • There are no suggestions because the search field is empty.

How to create utility template in Official Whatsapp?

Step 1: Log In

  1. Sign in using your User ID and Password .
    • No credentials? Contact your account manager.

CleanShot off 1-Mar-08-2025-11-47-40-7086-AM

             •Access the Dashboard

          •        On the left-hand menu, locate and select Templates .

          •        Click on New Template

CleanShot 1-Mar-08-2025-12-02-59-8143-PM

CleanShot 2025-03-08 at 17.33.19

3. Configure Basic Settings

  • Template Name:
  • Use lowercase letters with no spaces (e.g., welcome_message).
  • Category: Select Utility (required for functional templates).
  • Language: Choose your preferred language.
  • Media:

      •     Select None or upload an image (≤5MB).

4. Add Variables & Parameters

 

  • Rules:
    • Every utility template must include variables .
    • Use the Add Parameter button to insert placeholders.
  • Parameter Limits:
    • 1 parameter = 100 characters max.
    • Order matters:

1-1

5. Design Your Message

  • Message Content:
    • Avoid marketing terms like “discount,” “offer,” or “free” (messages may be blocked).
    • Place your brand name at the end of the message.
         •      Character Limit: 1,024 characters total.

6. Set Up Call-to-Action (CTA)

  1. Click Call Action Button .
  2. Choose between:
    • Call Phone Number
    • Visit Webpage (e.g., [Your URL]).

7. Review & Submit

  1. Double-check variables and branding.

     2.    Click Submit .

2-1

  1. Refresh the page 2–3 times to ensure submission success.