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How to send Voice Call

1. Login to Your Account If you already have a username and password, log in to your account. If not, contact your account manager to get access credentials.

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 Once logged in, you will see the dashboard .

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  • Going to service

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  • Select "Bulk Voice Call"

    • From the dashboard, navigate to the option for bulk voice calls .

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    Configure the Campaign

    • Campaign Name :

      • Enter a name that helps you identify this specific voice broadcast campaign (e.g., "Product Launch Promotion").
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    • Calling Number :

      • Choose the calling number 
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    Choose the number from which the calls will be made. You can copy-paste contact numbers directly from your Excel  sheet

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    4. Prepare Your Voice Clip

    • Ensure your voice clip meets the following requirements:

      • Audio Frequency : 8000 Hz
      • Bit Resolution : 16-bit
      • Audio Channel : Mono

    • If your audio file doesn’t meet these specifications:

      1. Click the provided link or button to open the audio converter website .

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    1. Upload your audio file by clicking Choose File .

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upload file

finalAdjust the settings:

    • Change the bit resolution to 16-bit.
    • Change the audio frequency to 8000 Hz.
    • Set the audio channel to Mono.

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  1. Click Start to process the file.

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  1. Once processed, click Download to save the converted file.
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  • Go back to the voice call campaign page and upload the converted voice clip.

  • Select and Upload Voice clip

     

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5. Enable AI Feature: "Wait for Voice"

  • This unique AI feature ensures the recipient says "Hello" before the voice clip starts playing.
  • To enable it:
    1. Select the Wait for Voice option.
    2. Specify a silent duration (e.g., 5 seconds) if the user doesn’t respond immediately.
    3. This avoids unnecessary call disconnections and ensures better engagement.
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6. Configure Retry Options

  • To handle missed calls:
    1. Select the Retry Option .
 

7. Add Contact Numbers

  • Paste the list of contact numbers into the designated field.
  • Ensure the numbers are in the correct format (e.g., including country codes if necessary).
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8. Start the Campaign

  • Double-check all settings:
    • Campaign name
    • Calling number
    • Voice clip
    • Wait for Voice settings
    • Retry options
    • Contact list
  • Once everything is ready, click Start Campaign .
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