How to send Voice Call via csv

1. Login to Your Account If you already have a username and password, log in to your account. If not, contact your account manager to get access credentials.

 Once logged in, you will see the dashboard .

• Going to service

  

• Select "Bulk Voice Call"

  • From the dashboard, navigate to the option for bulk voice calls .
    
    
   

  Configure the Campaign

  • Campaign Name :

    • Enter a name that helps you identify this specific voice broadcast campaign (e.g., "Product Launch Promotion").
      

  • Calling Number :

    • Choose the calling number 
      

  Choose the number from which the calls will be made. You can copy-paste contact numbers directly from your Excel  sheet

  

  Download sample file

   

  

  Open File with Excel Sheet Fill your Contact and Save the File

  

   

           

  

  Choose the file and select the file

  

  

  4. Prepare Your Voice Clip

  • Ensure your voice clip meets the following requirements:

    • Audio Frequency : 8000 Hz
    • Bit Resolution : 16-bit
    • Audio Channel : Mono

  • If your audio file doesn’t meet these specifications:

    1. Click the provided link or button to open the audio converter website .

  

  1. Upload your audio file by clicking Choose File .

  

upload file

Adjust the settings:

• • Change the bit resolution to 16-bit.
  • Change the audio frequency to 8000 Hz.
  • Set the audio channel to Mono.
    
    
  • 

1. Click Start to process the file.

1. Once processed, click Download to save the converted file.
   

• Go back to the voice call campaign page and upload the converted voice clip.

  
  
  

5. Enable AI Feature: "Wait for Voice"

• This unique AI feature ensures the recipient says "Hello" before the voice clip starts playing.
• To enable it:
  1. Select the Wait for Voice option.
  2. Specify a silent duration (e.g., 5 seconds) if the user doesn’t respond immediately.
  3. This avoids unnecessary call disconnections and ensures better engagement.
  4. 

 Select and Upload Voice clip

6. Configure Retry Options

• To handle missed calls:
  1. Select the Retry Option .

 

7. Add Contact Numbers

• Paste the list of contact numbers into the designated field.
• Ensure the numbers are in the correct format (e.g., including country codes if necessary).

 

8. Start the Campaign

• Double-check all settings:
  • Campaign name
  • Calling number
  • Voice clip
  • Wait for Voice settings
  • Retry options
  • Contact list
• Once everything is ready, click Start Campaign .